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Return Policy for Shipped Items:

We want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your shipped items, we offer a straightforward return policy to ensure your convenience. Please review the following guidelines:

1. Eligibility:
   - Returns are accepted within 14 days from the date of delivery.
   - The item must be in its original condition, unused, and in its original packaging.

2. Initiate the Return:
   - To initiate a return, please contact our customer service team at 4brothersbrewing.com.au to obtain a return authorization.
   - Clearly state the reason for your return and provide any relevant details.

3. Return Shipping:
   - Customers are responsible for return shipping costs unless the item received is defective or incorrect.
   - We recommend using a trackable shipping method for your return.

**4. Inspection and Processing:**
   - Once the returned item is received, our team will inspect it for eligibility.
   - Refunds or exchanges will be processed within 14 business days after the inspection is complete.

5. Refund Method:
   - Refunds will be issued to the original payment method used during the purchase.
   - Please note that shipping fees are non-refundable.

6. Exclusions:
   - Customized or personalized items may not be eligible for return unless there is a manufacturing defect.
   - Perishable goods, intimate or sanitary items, and items marked as final sale are non-returnable.

7. Damaged or Defective Items:
   - In the case of damaged or defective items, please provide clear photos of the product and packaging.
   - A replacement or refund will be issued for verified damaged or defective items.

8. Cancellations:
   - If you wish to cancel an order, please contact us within 24 hours of placing the order. Once the item has shipped, the return policy applies.

We value your satisfaction and strive to make the return process as simple as possible. Thank you for choosing 4 Brothers Brewing

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